Seven-day first-payment refund
You may request a full refund of your venue's first paid VMS subscription within seven calendar days of the successful payment. This applies to both the monthly and yearly plans. Use of VMS during that period does not remove this first-payment eligibility.
Email venuemanagementsystemvms@gmail.com within the seven-day period with your venue name, account email, payment date and transaction reference. A request made within that period remains eligible while we verify the payment. This offer applies once per physical venue; changing accounts does not create a new first-payment entitlement.
Renewals and billing problems
Renewal payments and requests outside the first-payment period are normally non-refundable for a change of mind or unused time. Duplicate payments, incorrect charges and payment received without subscription activation will be investigated separately and corrected or refunded as appropriate. Rights that cannot lawfully be excluded remain unaffected.
Cancellation
Automatic recurring billing is not enabled. To stop renewing, do not make a new renewal payment, or contact support to record your non-renewal request. Without a refund, cancellation takes effect at the end of the paid period.
If a subscription payment is refunded in full, access covered by that payment will end when the refund is confirmed. Cancellation or refund does not automatically delete venue data. Contact support about authorized exports or account closure.
How refunds are handled
We verify the requesting owner's authority and transaction details. Refunds are returned through the original payment method where supported; an alternative method requires separate verification and agreement. We will communicate the decision and processing status. Bank or payment-provider processing times can vary, so we do not promise an unverified settlement date.
PayFast checkout is not currently enabled. Future online refunds will be handled according to the approved payment-provider process. VMS does not automatically issue a refund when a request is emailed.
Scope
This policy covers VMS software subscriptions. Refunds for venue hire, customer events or payments recorded inside a venue's booking system are the responsibility of the venue and follow its own policies.